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1.8

I still had 1 month of paid membership left and looks like someone reported false information about me and without any proof or intimation they deleted my profile. below is the chat with customer support:

mahesh

Jul 10, 09:24 IST

Chat started: 2016-07-10 03:23 AM UTC

(03:23:36 AM) mahesh: unable to login

(03:24:15 AM) mahesh: hello

(03:24:29 AM) *** Deean joined the chat ***

(03:24:33 AM) Deean: Hello Mahesh.

(03:24:37 AM) Deean: How are you doing ?

(03:25:05 AM) mahesh: not good.can you pls look into my account

(03:25:41 AM) Deean: Sure, I'll be happy to help.

(03:25:51 AM) Deean: Please allow me a minute.

(03:25:57 AM) mahesh: ok.thanks

(03:27:59 AM) Deean: In this case I will transfer the chat to the concerned team. They will further assist you. Please be online while I connect you with them.

(03:28:11 AM) mahesh: ok.sure

(03:28:13 AM) *** Critical Incident Desk- joined the chat ***

(03:28:13 AM) *** Deean left the chat ***

(03:28:38 AM) Critical Incident Desk-: Hello Mahesh,

(03:28:40 AM) Critical Incident Desk-: Welcome to Shaadi.com Critical Incident Desk and I am Jyoti. Kindly allow me a moment, while I check your query.

(03:28:48 AM) mahesh: sure.thanks

(03:31:35 AM) Critical Incident Desk-: Thank you for your patience Mahesh.

(03:32:34 AM) Critical Incident Desk-: We are doing a routine validation process of your profile.

(03:32:50 AM) Critical Incident Desk-: Which is selected randomly.

(03:33:09 AM) Critical Incident Desk-: To ensure that the details posted in the profile is correct.

(03:34:02 AM) Critical Incident Desk-: Simply you have to help us with alternate id proof such as passport and Divorce document.

(03:34:24 AM) Critical Incident Desk-: Copy of both the document.

(03:34:50 AM) Critical Incident Desk-: You can attach the copies in the same chat box or you can email it to care@***.com .

(03:34:51 AM) mahesh: i am never married

(03:35:35 AM) Critical Incident Desk-: However, our system have flagged few messages hold that you are married and aslo.

(03:35:47 AM) mahesh: thats not correct

(03:36:41 AM) Critical Incident Desk-: Messages states that you are married.

(03:36:58 AM) mahesh: what messages?

(03:38:05 AM) mahesh: you should fix those messages. which is completely false allegations without any proof

(03:38:27 AM) mahesh: and pls clarify what you mean by messages

(03:40:03 AM) Critical Incident Desk-: Mahesh we have received an evidence, wherein it is clearly mentioned that you are married.

(03:40:14 AM) mahesh: can i see that evidence pls

(03:40:53 AM) Critical Incident Desk-: I regret to inform, this is against our policy we will unable to share evidence with you.

(03:41:26 AM) mahesh: then how can you make false allegations without proof? is that in your policy

(03:41:45 AM) Critical Incident Desk-: if you wish to reactivate your profile, please help us with the divorce certificate and passport copy to verify the details .

(03:42:06 AM) Critical Incident Desk-: Once the details get verified, we will process for activation.

(03:42:21 AM) mahesh: i made it clear already ive never been married and there is no question of divorce paper

(03:42:35 AM) mahesh: i can send the passport copy

(03:43:35 AM) mahesh: and i need legal proof

(03:44:06 AM) mahesh: else i demand complete refund of my premium membership

(03:44:54 AM) mahesh: as this is completely unacceptable

(03:46:05 AM) Critical Incident Desk-: Evidence cannot be shared as it is against our policy also refund is not possible in the case as membership is expiring on 2016-08 14. hence not eligible for refund.

(03:46:46 AM) Critical Incident Desk-: The evidence which we have received, you self have mentioned that you are married and have 4 kids.

(03:46:49 AM) mahesh: if you cant share evidence you should make false stattement anyone for no valid reason

(03:47:37 AM) mahesh: that is not true. provide me proof

(03:48:16 AM) mahesh: show me proof

(03:48:37 AM) Critical Incident Desk-: We have a valid proof against you from one of our member

(03:49:31 AM) mahesh: pls take action against that member

(03:50:28 AM) Critical Incident Desk-: As you are aware, Shaadi.com is a serious matrimonial site helping people find their soul mate. With millions of profiles worldwide, Shaadi.com is the preferred choice.

(03:50:33 AM) mahesh: my profile is 100% correct

(03:50:53 AM) Critical Incident Desk-: If it is not fake, it means that your are married.

(03:51:00 AM) mahesh: that is not correct

(03:51:29 AM) Critical Incident Desk-: So you are giving fake information to opposite member.

(03:51:34 AM) mahesh: not at all

(03:51:51 AM) mahesh: you are accusing me, pls

(03:52:51 AM) Critical Incident Desk-: Mahesh, we will able to activate your profile, post receiving valid document which can support your marital status.

(03:53:16 AM) mahesh: what documents are required to prove ive never been married?

(03:53:37 AM) Critical Incident Desk-: If you are never married, help us with the never married Affidavit.

(03:54:23 AM) Critical Incident Desk-: it should have Legal authority signature with authorized stamp on it .

Reason of review: Poor customer service.

Preferred solution: Full refund.

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Guest

A complete joke!!!!

That *** C.C person was asking a proof of some one being unamrried????

now they will ask a proof whether we are human or pigs like them.

I request you to please file a complaint against them to court.

Guest

Dear PIPL, FYI I had already submitted my ID proof when I created my account. Your customer service was very rude and need to get the facts right first before accusing anyone.

They need to be thought some manners on how to talk, especially with paid members. Is that why we pay for your services?

Nekisha Ojn

Dear Member, Asking for verification proofs is a part of our security process. This is a regular check which all of our members have to go through over a period of time.

Let us assure you that this is completely safe and secure. Would request you to upload the scanned copy from our website.

Please write to us at feedback@peopleinteractive.in with your profile ID, incase you face any issues while uploading. Regards, Shaadi.com

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